This notice applies to users of Coin Laundry’s services anywhere in the world, including users of Coin Laundry’s apps, websites, features, or other services.

This notice describes how Coin Laundry and its affiliates collect and use personal data. This notice applies to all users of our apps, websites, features, or other services anywhere in the world, this notice specifically applies to:

This notice also governs Coin Laundry’s other collections of personal data in connection with Coin Laundry’s services. For example, we may collect the contact information of individuals who use accounts owned by Coin Laundry for Business customers or of owners or employees of Coin Laundry or we may collect other personal data in connection with our mapping technology and features.

Our data practices are subject to applicable laws in the places in which we operate. This means that we engage in the practices described in this notice in a country or region only if permitted under the laws of those places. Please contact us here or through the addresses below with any questions regarding our practices in a country or region.

The Data we collect

Coin Laundry collects:

a) Data provided by users to Coin Laundry, such as during account creation

b) Data created during use of our services, such as washing, drying or door Step services

c) Data from other sources, such as Coin Laundry partners and third parties that use Coin Laundry APIs

The following data is collected by or on behalf of Coin Laundry:

1. Data provided by users. This includes:


a) User profile: We collect data when users create or update their Coin Laundry accounts. This may include their name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information), government identification documents, including, birthdate, signature, and photo

b) Demographic data: We may collect demographic data about users, including through user surveys. In some countries, we may also receive demographic data about users from third parties.

c) User content: We collect the information users submit when they contact Coin Laundry customer support, provide ratings or compliments for other users or otherwise contact Coin Laundry. This may include feedback, photographs or other recordings collected by users.

2. Data created during use of our services. This includes:


a) Location data: We collect precise or approximate location data from a user’s mobile device if enabled by the user to do so. Coin Laundry collects this data when the Coin Laundry app is running in the foreground (app open and on-screen) or background of their mobile device.

b) Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided, order details, delivery information, date and time the service was provided, amount charged and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.

c) Usage data: We collect data about how users interact with our services. This includes data such as access dates and times, app features or pages viewed, app crashes and other system activity.

d) Device data: We may collect data about the devices used to access our services, including the hardware models, device IP address, operating systems and versions, software, preferred languages, and mobile network data.

e) Communications data: We enable users to communicate with each other and Coin Laundry through Coin Laundry’s mobile apps and websites. For example, we enable storekeeper and customer or delivery partners and delivery recipients, to call, text, or send other files to each other (generally without disclosing their telephone numbers to each other). To provide this service, Coin Laundry receives some data regarding the calls, texts, or other communications, including the date and time of the communications and the content of the communications. Coin Laundry may also use this data for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our products and services, and for analytics.

3.Data from other sources. This includes:


a) User feedback, such as ratings, feedback, or compliments.

b) Users participating in our referral programs. For example, when a user refers another person, we receive the referred person’s personal data from that user.

c) Coin Laundry account owners who request services for or on behalf of other users, or who enable such users to request or receive services through their accounts. This includes owners of Coin Laundry for Business accounts.

d) Users or others providing information in connection with claims or disputes.

e) Coin Laundry business partners through which users create or access their Coin Laundry account, such as payment providers, social media services, or apps or websites that use Coin Laundry’s APIs or whose APIs Coin Laundry uses.

f) Vendors who help us verify users’ identity, background information, and eligibility to work, for regulatory, safety, and security purposes.

g) Publicly available sources.

h) Marketing service providers.


Coin Laundry may combine the data collected from these sources with other data in its possession.

B. How we use personal data

Coin Laundry collects and uses data to enable reliable and convenient laundry services and other products and services. We also use the data we collect:

a) To enhance the safety and security of our users and services
b) For customer support
c) For research and development
d) To enable communications between users
e) To send marketing and non-marketing communications to users
f) In connection with legal proceedings

Coin Laundry does not sell or share user personal data with third parties for their direct marketing, except with users’ consent.

Coin Laundry uses the data it collects for purposes including:

1. Providing services and features. Coin Laundry uses the data we collect to provide, personalize, maintain, and improve our products and services.

This includes using the data to:

a) Create and update users’ accounts.
b) Offer, process, or facilitate payments for our services.
c) Perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends.

2. Customer support. Coin Laundry uses the information we collect (including recordings of customer support calls with notice to and the consent of the user) to provide customer support, including to:

a) Direct questions to the appropriate customer support person
b) Investigate and address user concerns
c) Monitor and improve our customer support responses and processes

3. Research and development. We may use the data we collect for testing, research, analysis, product development, and machine learning to improve the user experience. This helps us to improve and enhance the safety and security of our services, improve our ability to prevent the use of our services for illegal or improper purposes, develop new features and products.

4. Enabling communications between users. For example, a storekeeper may message or call a customer to confirm a pickup location and order ready information

5. Marketing. Coin Laundry may use the data we collect to market our services to our users. This includes sending users communications about Coin Laundry services, features, promotions, studies, surveys, news, updates, and events.

We may also send communications to our users about products and services offered by Coin Laundry partners. For example, if a user has placed an Coin Laundry washing order, we may provide recommendations, promotions, or ads about similar order offered by other Coin Laundry partners. Although we may send users communications about Coin Laundry partners’ products and services, we do not sell users’ personal data to, or share it with, such partners or others for purposes of their own direct marketing or advertising, except with users’ consent.

We may use the data we collect to personalize the marketing communications (including advertisements) that we send, including based on user location, past use of Coin Laundry’s services, and user preferences and settings.

6. Non-marketing communications. Coin Laundry may use the data we collect to generate and provide users with receipts; inform them of changes to our terms, services, or policies; or send other communications that aren’t for the purpose of marketing the services or products of Coin Laundry or its partners.

7. Legal proceedings and requirements. We may use the personal data we collect to investigate or address claims or disputes relating to use of Coin Laundry’s services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.

8. Automated decision-making

We use personal data to make automated decisions relating to use of our services. This includes:

❖ Enabling dynamic pricing, in which the price of a washing/drying, or the delivery fee for Coin Laundry orders, is determined based on constantly varying factors such as the estimated time and distance, the predicted route, estimated traffic, and the number of order.

❖ Deactivating users who are identified as having engaged in fraud or activities that may otherwise harm Coin Laundry, its users, and others. In some cases, such as when a user is determined to be abusing Coin Laundry’s referral program, such behavior may result in automatic deactivation.

❖ For those who participate in Coin Laundry’s referral program, we share certain personal data of referred users, such as with the user who referred them, to the extent relevant to determining the referral bonus.

1. With the general public

Questions or comments from users submitted through public forums such as Coin Laundry blogs and Coin Laundry social media pages may be viewable by the public, including any personal data included in the questions or comments submitted by a user.

2. With Coin Laundry service providers and business partners

3. For legal reasons or in the event of a dispute

4. With consent

Coin Laundry also enables users to request access to or copies of their data, changes or updates to their accounts, deletion of their accounts, or that Coin Laundry restrict its processing of user personal data.

A. Privacy settings

Settings menus in the Coin Laundry app for customer give them the ability to set or update their location-sharing preferences and their preferences for receiving mobile notifications from Coin Laundry. Information about these settings, how to set or change these settings, and the effect of turning off these settings is described below.

Location data: Coin Laundry uses customer device location services to make it easier to get a service whenever they need one. Location data helps improve our services, including showing nearest outlet and nearest machine to use for washing & Drying and customer support.

Notifications: Coin Laundry provides users with order status notifications and updates related to activity on their account. These notifications may be enabled or disabled through the Settings in the Coin Laundry app

Notifications: discounts and news: Users may enable Coin Laundry to send push notifications about discounts and news from Coin Laundry. Push notifications may be enabled or disabled through the Settings in the Coin Laundry app.

B. Device permissions
Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. iOS devices notify users the first time the Coin Laundry app requests permission to access certain types of data and gives users the option to grant or refuse permission. Android devices notify users of the permissions that the Coin Laundry app seeks before their first use of the app and use of the app constitutes a grant of such permission.

C. Ratings look-up
After every order, customer are able to rate about the service they received from coin laundry.

D. Marketing opt-outs
Users may opt out of receiving promotional emails from Coin Laundry here. Users may also opt out of receiving emails and other messages from Coin Laundry by following the unsubscribe instructions in those messages. We may still send users who have opted out non-promotional communications, such as receipts for orders or information about their account.

E. User data requests

In addition, users may have the right to file a complaint relating to Coin Laundry’s handling of their personal data with the data protection authority in Bangalore, India and its limited to local jurisdiction.

We may occasionally update this notice. Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.

We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through the Coin Laundry apps or through other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices.